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We’re looking for people who are interested in turning ideas into real solutions. If you are creative, innovative, self-motivated, problem-solvers, and passionate about the technology industry, you may be the perfect fit for a career at Caton Technology.
 
Please see the list of open positions below and send us your resume if it fits your skills:

Locations With Open Positions

Hong Kong

Hong Kong

 

Combined_Aus_NewZ-1

Australia & New Zealand

Shanghai

Shanghai

 

Hong Kong Positions

At Caton, we believe in the power of IP networks to enable high quality and real-time interactions between people, things, and everywhere in between. With our customers and partners, we focus on long-term win-win relationships built on Caton’s core values of creativity, innovation, self-motivation, and passion for the technology industry.

Join a dynamic growth company that is expanding globally with good career progression opportunities.

Job Title:

Technical Services Engineer

Job Category:

Services, Solution & Architecture

Job Details

We are looking for a Technical Service Engineer who can provide technical engineering services in our Business Development team. The technical service engineer will be responsible assist for designing, building, operating and supporting of the domain solution & infrastructure. You are passionate about technology and are motivated by a hunger to solve challenges that face our clients. This means that you will be an expert of our product and services, and are able to help identify areas that can be resolved by Caton Technology.

Responsibilities:

  • Provide helpdesk/remote IT support and troubleshooting for technical support of network and media solution
  • Conduct product and technical evaluation
  • Provide pre-sales and post-sale support
  • Service Monitoring
  • Work with different centre of excellence to maintain good service to customer.
  • Occasional travel is required

Job Experience/Skills Required:         

  • Passionate about delivering innovative and challenging projects
  • 5+ years experiences in IT projects delivery in vendor environment; regional experience is an advantage
  • Outstanding in presentation and in building customer relationship
  • With Strong attention to details , problem solving and analytical skills
  • Excellent communication skills in English, other language is an advantage

Position Requires:

  • University degree holder in related or other disciplines
  • Holder of professional certifications will be an advantage

At Caton, we believe in the power of IP networks to enable high quality and real-time interactions between people, things, and everywhere in between. With our customers and partners, we focus on long-term win-win relationships built on Caton’s core values of creativity, innovation, self-motivation, and passion for the technology industry.

Join a dynamic growth company that is expanding globally with good career progression opportunities.

Job Title:

Manager - Service Operation

Job Category:

Service Operation

Job Details: 

We're looking for an expert Service Operation Manager to manage the delivery of key Caton Technology projects. As a Service Operation Manager, you will play a central role in successfully managing and delivering both our services and proof of concept work. Your key objective is to ensure that all services are delivered to the client within scope, on time, and according to the appropriate quality as outlined by our contractual obligations and the Service-Level Agreement (SLA). This involves coordinating all aspects of service operations for support teams to follow. You will also ensure that teams perform to their best ability and that they provide excellent customer service experiences. 

Role Responsibilities:
  • Accountable for Project P&L of each project being delivered
  • Designing and creating plans of action for the various stages of the customer service process
  • Planning and designing project delivery methodology
  • Monitoring team productivity and addressing issues as they arise
  • Ensuring maximum efficiency and consistent service experiences
  • Day-to-day management of all customer-facing teams to ensure all teams work toward the same goals
  • Managing service and project delivery in a timely manner and within assigned budget and defined scope
  • Working in multicultural environments and different geographic locations 
  • Continuously monitoring service metrics and leveraging customer feedback to drive continuous service and delivery improvements
  • Launching new initiatives and projects that improve support-related processes and adapt to changing customer needs
  • Coordinating with internal and external business units to maintain excellent service
  • Promoting a customer-centric business approach
  • Identifying, investigating, escalating, and resolving major issues that impact customer satisfaction and our ability to achieve Service-Level Agreements (SLAs)
  • Working collaboratively and partnering with different departments to ensure that efforts to maintain customer satisfaction are consistent
  • Working proactively with customers to understand key customer projects, goals, and customer Key Performance Indicators (KPIs).
  • Occasional travel is required

Job Experience/Skills Required:
  • University degree in related or other disciplines
  • 10+ years experience in IT project delivery in a vendor environment; regional experience is an advantage
  • Team management experience will be an advantage
  • Skilled presenter with an outstanding ability to build customer relationships
  • General networks, video, and transmission technologies experience
  • Strong problem-solving and analytical skills, with strong attention to detail
  • Professional certifications such as ITIL and PMP. PRINCE2 certifications will be an advantage
  • Excellent communication skills in English. Other languages are an advantage

Position Requires: 
  • Proven ability to lead digital transformation and large-scale change management efforts
  • Ability to communicate across a board spectrum of individuals and functions
  • Having a committed, entrepreneurial, flexible, and innovative approach to operational management
  • Strong leadership, relationship building, and negotiating skills
  • Outstanding written, verbal, and communication skills
  • The ability to present in front of crowds ranging from small executive meetings to large keynote presentations
  • Strong customer orientation with a results-driven approach
  • Strong understanding of Caton products and services
  • Exceptional problem-solving and analytical skills; demonstrated ability to structure sophisticated problems, develop hypotheses, and present well-supported solutions
  • Proven ability to bring a solution to market across cross-functional teams

Job Location: 
  • Singapore & Hong Kong

At Caton, we believe in the power of IP networks to enable high quality and real-time interactions between people, things, and everywhere in between. With our customers and partners, we focus on long-term win-win relationships built on Caton’s core values of creativity, innovation, self-motivation, and passion for the technology industry.

Join a dynamic growth company that is expanding globally with good career progression opportunities.

Job Title:

Service Delivery Manager 

Job Category:

Service Delivery

Job Details: 

We're looking for an expert Service Delivery Manager to manage the delivery of key Caton Technology projects. The Service Delivery Manager plays a central role in successfully managing and delivering both our services and proof of concept work. As a Service Delivery Manager, you will act as the spokesperson for the Project Manager and be the primary point of contact for clients. Your key objective is to ensure that all services are delivered to the client within scope, on time, and according to the appropriate quality as outlined by our contractual obligations and the Service-Level Agreement (SLA).

Role Responsibilities: 
  • Accountable for Project P&L of each project being delivered
  • Designing and creating plans of action for the various stages of the customer service process
  • Determining and defining project scope and objectives during handover stages
  • Predicting resources needed to reach objectives and managing resources in an effective and efficient manner
  • Preparing project budgets based on scope of work and resource requirements
  • Developing and managing a detailed project schedule and work plan
  • Providing project updates on a consistent basis to various stakeholders — updates range from project strategy and adjustments to progress reports
  • Managing contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
  • Utilizing industry best practices, techniques, and standards throughout the entire project execution
  • Monitoring project progress and making adjustments as needed
  • Measuring project performance and identifying areas for improvement
  • Coordinating with internal and external business units to maintain excellent customer service
  • Promoting a customer-centric business approach.
  • Working proactively with customers to understand key customer projects, goals, and customer KPIs
  • Occasional travel is required

Job Experience/Skills Required:
  • University degree holder in related or other disciplines
  • 5+ years experience in IT projects delivery in a vendor environment; regional experience is an advantage
  • Team management experience will be an advantage
  • Skilled presenter with an outstanding ability to build customer relationships
  • General networks, video, and transmission technologies experience
  • Strong problem-solving and analytical skills, with strong attention to detail
  • Professional certifications such as ITIL and PMP. PRINCE2 certifications will be an advantage
  • Excellent communication skills in English. Other languages are an advantage

Position Requires: 
  • Proven ability to lead digital transformation and large-scale change management efforts
  • Ability to communicate across a board spectrum of individuals and functions
  • Having a committed, entrepreneurial, flexible, and innovative approach to operational management
  • Strong leadership, relationship building, and negotiating skills
  • Outstanding written, verbal, and communication skills
  • The ability to present in front of crowds ranging from small executive meetings to large keynote presentations
  • Strong customer orientation with a results-driven approach
  • Strong understanding of Caton products and services
  • Exceptional problem-solving and analytical skills; demonstrated ability to structure sophisticated problems, develop hypotheses, and present well-supported solutions
  • Proven ability to bring a solution to market across cross-functional teams

Job Location: 
  • Singapore & Hong Kong

Singapore Positions

At Caton, we believe in the power of IP networks to enable high quality and real-time interactions between people, things, and everywhere in between. With our customers and partners, we focus on long-term win-win relationships built on Caton’s core values of creativity, innovation, self-motivation, and passion for the technology industry.

Join a dynamic growth company that is expanding globally with good career progression opportunities.

Job Title:

Technical Services Engineer

Job Category:

Services, Solution & Architecture

Job Details

We are looking for a Technical Service Engineer who can provide technical engineering services in our Business Development team. The technical service engineer will be responsible assist for designing, building, operating and supporting of the domain solution & infrastructure. You are passionate about technology and are motivated by a hunger to solve challenges that face our clients. This means that you will be an expert of our product and services, and are able to help identify areas that can be resolved by Caton Technology.

Responsibilities:

  • Provide helpdesk/remote IT support and troubleshooting for technical support of network and media solution
  • Conduct product and technical evaluation
  • Provide pre-sales and post-sale support
  • Service Monitoring
  • Work with different centre of excellence to maintain good service to customer.
  • Occasional travel is required

Job Experience/Skills Required:         

  • Passionate about delivering innovative and challenging projects
  • 5+ years experiences in IT projects delivery in vendor environment; regional experience is an advantage
  • Outstanding in presentation and in building customer relationship
  • With Strong attention to details , problem solving and analytical skills
  • Excellent communication skills in English, other language is an advantage

Position Requires:

  • University degree holder in related or other disciplines
  • Holder of professional certifications will be an advantage

At Caton, we believe in the power of IP networks to enable high quality and real-time interactions between people, things, and everywhere in between. With our customers and partners, we focus on long-term win-win relationships built on Caton’s core values of creativity, innovation, self-motivation, and passion for the technology industry.

Join a dynamic growth company that is expanding globally with good career progression opportunities.

Job Title:

Manager - Service Operation

Job Category:

Service Operation

Job Details: 

We're looking for an expert Service Operation Manager to manage the delivery of key Caton Technology projects. As a Service Operation Manager, you will play a central role in successfully managing and delivering both our services and proof of concept work. Your key objective is to ensure that all services are delivered to the client within scope, on time, and according to the appropriate quality as outlined by our contractual obligations and the Service-Level Agreement (SLA). This involves coordinating all aspects of service operations for support teams to follow. You will also ensure that teams perform to their best ability and that they provide excellent customer service experiences. 

Role Responsibilities:
  • Accountable for Project P&L of each project being delivered
  • Designing and creating plans of action for the various stages of the customer service process
  • Planning and designing project delivery methodology
  • Monitoring team productivity and addressing issues as they arise
  • Ensuring maximum efficiency and consistent service experiences
  • Day-to-day management of all customer-facing teams to ensure all teams work toward the same goals
  • Managing service and project delivery in a timely manner and within assigned budget and defined scope
  • Working in multicultural environments and different geographic locations 
  • Continuously monitoring service metrics and leveraging customer feedback to drive continuous service and delivery improvements
  • Launching new initiatives and projects that improve support-related processes and adapt to changing customer needs
  • Coordinating with internal and external business units to maintain excellent service
  • Promoting a customer-centric business approach
  • Identifying, investigating, escalating, and resolving major issues that impact customer satisfaction and our ability to achieve Service-Level Agreements (SLAs)
  • Working collaboratively and partnering with different departments to ensure that efforts to maintain customer satisfaction are consistent
  • Working proactively with customers to understand key customer projects, goals, and customer Key Performance Indicators (KPIs).
  • Occasional travel is required

 

Job Experience/Skills Required:
  • University degree in related or other disciplines
  • 10+ years experience in IT project delivery in a vendor environment; regional experience is an advantage
  • Team management experience will be an advantage
  • Skilled presenter with an outstanding ability to build customer relationships
  • General networks, video, and transmission technologies experience
  • Strong problem-solving and analytical skills, with strong attention to detail
  • Professional certifications such as ITIL and PMP. PRINCE2 certifications will be an advantage
  • Excellent communication skills in English. Other languages are an advantage

 

Position Requires: 
  • Proven ability to lead digital transformation and large-scale change management efforts
  • Ability to communicate across a board spectrum of individuals and functions
  • Having a committed, entrepreneurial, flexible, and innovative approach to operational management
  • Strong leadership, relationship building, and negotiating skills
  • Outstanding written, verbal, and communication skills
  • The ability to present in front of crowds ranging from small executive meetings to large keynote presentations
  • Strong customer orientation with a results-driven approach
  • Strong understanding of Caton products and services
  • Exceptional problem-solving and analytical skills; demonstrated ability to structure sophisticated problems, develop hypotheses, and present well-supported solutions
  • Proven ability to bring a solution to market across cross-functional teams

 

Job Location: 
  • Singapore & Hong Kong

At Caton, we believe in the power of IP networks to enable high quality and real-time interactions between people, things, and everywhere in between. With our customers and partners, we focus on long-term win-win relationships built on Caton’s core values of creativity, innovation, self-motivation, and passion for the technology industry.

Join a dynamic growth company that is expanding globally with good career progression opportunities.

Job Title:

Service Delivery Manager 

Job Category:

Service Delivery

Job Details: 

We're looking for an expert Service Delivery Manager to manage the delivery of key Caton Technology projects. The Service Delivery Manager plays a central role in successfully managing and delivering both our services and proof of concept work. As a Service Delivery Manager, you will act as the spokesperson for the Project Manager and be the primary point of contact for clients. Your key objective is to ensure that all services are delivered to the client within scope, on time, and according to the appropriate quality as outlined by our contractual obligations and the Service-Level Agreement (SLA).

Role Responsibilities: 
  • Accountable for Project P&L of each project being delivered
  • Designing and creating plans of action for the various stages of the customer service process
  • Determining and defining project scope and objectives during handover stages
  • Predicting resources needed to reach objectives and managing resources in an effective and efficient manner
  • Preparing project budgets based on scope of work and resource requirements
  • Developing and managing a detailed project schedule and work plan
  • Providing project updates on a consistent basis to various stakeholders — updates range from project strategy and adjustments to progress reports
  • Managing contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
  • Utilizing industry best practices, techniques, and standards throughout the entire project execution
  • Monitoring project progress and making adjustments as needed
  • Measuring project performance and identifying areas for improvement
  • Coordinating with internal and external business units to maintain excellent customer service
  • Promoting a customer-centric business approach.
  • Working proactively with customers to understand key customer projects, goals, and customer KPIs
  • Occasional travel is required

 

Job Experience/Skills Required:
  • University degree holder in related or other disciplines
  • 5+ years experience in IT projects delivery in a vendor environment; regional experience is an advantage
  • Team management experience will be an advantage
  • Skilled presenter with an outstanding ability to build customer relationships
  • General networks, video, and transmission technologies experience
  • Strong problem-solving and analytical skills, with strong attention to detail
  • Professional certifications such as ITIL and PMP. PRINCE2 certifications will be an advantage
  • Excellent communication skills in English. Other languages are an advantage

 

Position Requires: 
  • Proven ability to lead digital transformation and large-scale change management efforts
  • Ability to communicate across a board spectrum of individuals and functions
  • Having a committed, entrepreneurial, flexible, and innovative approach to operational management
  • Strong leadership, relationship building, and negotiating skills
  • Outstanding written, verbal, and communication skills
  • The ability to present in front of crowds ranging from small executive meetings to large keynote presentations
  • Strong customer orientation with a results-driven approach
  • Strong understanding of Caton products and services
  • Exceptional problem-solving and analytical skills; demonstrated ability to structure sophisticated problems, develop hypotheses, and present well-supported solutions
  • Proven ability to bring a solution to market across cross-functional teams

 

Job Location: 
  • Singapore & Hong Kong

Australia/New Zealand

At Caton, we believe in the power of IP networks to enable high quality and real-time interactions between people, things, and everywhere in between. With our customers and partners, we focus on long-term win-win relationships built on Caton’s core values of creativity, innovation, self-motivation, and passion for the technology industry.

Join a dynamic growth company that is expanding globally with good career progression opportunities.

Job Title:

Sales Director

Job Category:

Sales

Job Details:

We have a great opportunity for a sales professional in the Australia, New Zealand and Oceania territory.  You will work independently and with existing partners in the region to deliver new clients in our growing business and increase our quota for the territory.  You will be the primary point of contact in every stage of the sales process – from planning to closing the sales. You must be passionate about technology and motivated by a hunger to solve the challenges that face our clients. This means that you must develop a concrete understanding of our product and services and be able to identify the best solutions to solve the challenges our customers face using Caton Technology.   Additionally, you will work with Caton Technology partners in your territory to provide solutions with our products and services.

Another key responsibility will be as the lead salesperson for Arkhub, a secure and reliable file storage service created by our partner Mediahub that uses Caton Technology to offer secure accelerated access anywhere. As the face of Arkhub, you will increase the pipeline and sales targets for ArkHub in your territory and work with our Global Sales team to bring in more pipeline and resellers.

Development of additional channel partners will also be required to help increase sales of Arkhub and Caton Technology.

Responsibilities:
  • Identify and qualify pipelines and opportunities 
  • Develop and expand a portfolio of clients by networking and marketing
  • Prepare sales visits and presentations to pitch products and services
  • Demonstrates solutions to highlight benefits
  • Negotiate and close sales
  • Develop and maintain account profiles in your assigned territory 
  • Facilitate communication on strategic and tactical issues facing our customers and partners 
  • Maintain continuity and up-to-date knowledge of industry trends, technical developments, and governmental regulations that affect target markets
  • Creates marketing literature to promote sales
  • Develop market strategies and goals for each product and service; understand the strategies, goals, and objectives of customers.
  • Lead coordinating account strategy and tactics for sales support team (inside sales, systems engineering, sales management)
  • Take full responsibility for accurate sales forecasting by demonstrating in-depth knowledge of sales cycles from initial contact through the procurement process
  • Forecast sales activity and revenue achievement while creating satisfied and referenceable customers

Job Experience/Skills Required:
  • Bachelor’s Degree in Computer Science, Marketing or relevant diploma and experience
  • 5+ years of exceeding sales quota as a Major or Large Account Manager, Channel Account Manager, or Territory Account Manager
  • Understanding of channel partners and a channel-centric go to market approach 
  • Knowledgeable in complex solution sales methodology
  • Understanding of IT, Network, Video Transmissions
  • Broadcast experience is plus
  • Skills on multi-language
  • Strong communication and presentation skills
  • Negotiation and critical thinking
  • Ability to meet goals and work under pressure
  • High energy and motivation
  • Attention to detail

Job Location: 

Australia/New Zealand

Join the Caton Team